About "Family Friendly" (or) How Amazon is Being An Ass

family-friendly-reading

This isn’t the post I had planned for today, but it’s a good time to bring up something that troubles me—the bullshit term “Family Friendly”

Whose Family…?

I roll my eyes at any site, seller, or store that promises “Family Friendly” because what they really mean is: “We’re going to be absurdly cautious about what we sell because we’re scared parents will burn down our website/store if their kid accidentally (or accidentally-on-purpose) comes across something they don’t want the kid to see.”

My question is: “Whose family are they talking about?”

If “Family Friendly” means “Parallel to the values I’m teaching my child”, then their shelves should be stocked wall-to-wall with nothing. Anything they sell is going to be contrary to someone’s values, right?

I mean, for a radically religious family, books that validate other religions might be unfriendly. For a racist family, books that show people of any other color—or every other color— in a positive light might be unfriendly. For vegan families, “The Big Meat Cookbook” might be unfriendly. And on and on…

So whose family are they talking about? Mine? Yours?

Well, no.

In the end, the term “Family Friendly” has nada to do with my family’s values, or your family’s values, and everything to do with the store owner’s (or the shareholder’s) family values.

A “Family Friendly” Amazon = Asshat Strategy

I love Amazon to the bottom of my heart, but they have screwed the pooch with this wide-spread filtering that disappears books from search results by globally omitting tags that could have adult-content, like gay writing just because it’s tagged “gay”.

Again: Whose family are they being friendly to?

Dear Amazon,

What if I’m gay and I have a child? Or what if my child is gay? How friendly is it that you’ve essentially hidden us from public view, like something shameful. You’ve erased stories and resources by, for, and about people like us from your results because you want to be “family friendly”.

Oh wait, maybe you didn’t mean MY family…you must have meant other people’s families. Or maybe you don’t consider us a family at all? Maybe that’s what you’re saying. Well how fucking friendly is that, Amazon?

So who’s next? I mean, why stop? You’ve made your search results safe (ha!) for some people’s children at the expense of other people’s children, so why stop at “gay”? Take out books tagged “African-American”, “Muslim”, “Canadian”. Make your catalog safe (ha!)  for everyone’s children. Strip it down until there’s nothing left, you asshats.

Your angry, angry fan,
Crystal

P.S. This is mind-blowingly two-faced, btw. You don’t want (allegedly) adult-content books to be happened-upon in your searches, but you don’t mind profiting from them. You didn’t remove any of these harmful (ha!) books from your catalog, you just don’t want people to accidentally find out that you sell them. Nice.

P.P.S If you’re going to censor, don’t be a pansy about it. Go all the way. Drop them. Then feel the wrath.

.

P.P.P.S. Stop parenting my kids

I don’t have kids and won’t have kids. I’m going to spend the rest of my life NOT being a parent. But I think often about what kind of parent I would have been, and I would surely have been pissed by someone else deciding what my kid can and cannot see.

Guidelines? Yes, please. Censorship? Uh, hell no, thanks.

In spirit, Amazon has cast a vote in favor of lazy parenting. Through flagrant database abuse and under the failed label “Family Friendly” they’re trying to make it easy for me to let my kid shop unattended and unmanaged. As if.

Because some of Playboy’s stuff is tagged “Photography” and not “Porn” and wasn’t being filtered. At all. So much for filtering content that Amazon and its site visitors considers—or doesn’t consider—adult content.

Which is why it’s not Amazon’s job (or their site visitors’) to shield my imaginary kid from content.  That’s MY job. And I resent the inference (implication? whatever…) that they—or any random site visitor—knows what is appropriate for my kid-that-I-don’t-have.

And another thing…

How far did they think this through?

Forget their bullshit-censoring-of-content-for-children-as-if-they-should-be-a-part-of-making-that-decision-when-they-shouldn’t. What about good ol’ fashioned sales sabotage? This is a business blog, first and foremost, so let’s not miss that part.

Amazon is filtering all their listings for everyone based on tags that any site visitor can edit. In addition to being a lazy ass way to filter out the adult content, it could make it stoopid easy for competing authors to bury each others books…or even nastier, make a statement by cataloging the oppositions’ books somewhere inappropriate.

Once, (and only once) I visited an indie bookstore that put Buddhism texts in the “New Age & Mysticism” shelves instead of with “Religion and Religious Practice”, which was full of books on Christianity and only Christianity.

Yeah, like that.

So who’s going to police the tagging to prevent abuse by competitive parties? Is Amazon going to hire a tag review army for the monumental, unresolvable, perpetual tug-of-war between taggers? Or are they going to step way way wayyyy out of bounds and decide once and for all, for all of us, what’s appropriate content and what isn’t?

Lazy. Unbalanced. Hazardous. Dangerous.

I hope to hell that this is a belated April Fool’s Joke.

14 Responses to About "Family Friendly" (or) How Amazon is Being An Ass
  1. StephanieInCA
    April 13, 2009 | 7:26 pm

    Amazon’s homophobia here is obvious and certainly shouldn’t be dismissed, but I think this also raises some real concerns about the future of digital publishing and censorship: Making Books Disappear

  2. Brandon
    April 13, 2009 | 9:50 pm

    It’s hard to say really , business owners try and do what’s best for profit ,and if public opinion shifts a certain way , they will then shift to. Alternatively , they can pursue something else as a part of niche marketing and go for it that way.

    The problem with any business is how much you’re exposed to public criticism. From the small store on the corner, to the mega company , we all take our share of heat regardless of what we do.

    Recent blog post from google bizkit: Google Bizkit Review

  3. Lauren
    April 14, 2009 | 4:15 am

    Scary. I had no idea this occurs online – I was of the naive school that a search yielded results A-Z, as well as a heap of “did-you-mean-to-search-fors”. This sad fact about Amazon practices makes me hang my head a little lower and dig out my library card…. where literature is hopefully displayed without motive or agenda.

    Good on you for sending the angry letter. Certainly head north and check out our (hypothetically banned) Canadian books – they address not simply legal gay marriage, but free health care, too – scandal!!

  4. Rowan
    April 14, 2009 | 11:34 am

    The roof, the roof, the roof is on fire!
    Good for freaking you for giving us all the 411, especially cause I’m using affiliate sales from Amazon on my blog. Whoops, did I leave out that I might be gaaaaaaay? So am I going against my personal integrity and my professional agreements by benefiting myself and Amazon, maybe possibly supporting discrimination? Looks like a yes to me.

    So now what? Any Ideas? I have been waiting for Chelsea Green Publishing to get it together (affiliate wise) so that I could use them, but I use Amazon for other items that are difficult to come by.

    But hey, I am a motivated entrepreneur (who might be gaaaaaaaaaaaaaaay) so lets see what I can make happen.

    Say what you mean, mean what you say, don’t let censorship get in your way.
    Go Crystal Go!

    Recent blog post from Rowan: Butt Shelf, You are on Notice…

  5. Brandon S
    April 14, 2009 | 7:03 pm

    Great blog post , i’m amazed they can get away with this.

    I’m very glad you called them on this so something can be done!

    Recent blog post from Brandon S: The Results Of My $1.95 Investment

  6. manish gusain
    April 15, 2009 | 6:06 am

    it was nice but i think that what kind of a family you are talking about . parent should teach their children and give them more time to take care of them. if you will give time to your children they will learn something good and it will inspire them that somebody is their to take care of them

  7. Jeremy McMinn
    April 16, 2009 | 3:48 am

    Errrr, where do we stop on this? I totally agree that this has started to become absolute madness! I know you can’t please everyone, but to remove books tagged as “gay”, well isnt that saying something about Amazon’s feelings about the word? Absolutely ludicrous, but like I said where do you stop on this? Political correctness gone mad.

    Recent blog post from Jeremy McMinn: Your Hove Chiropractor, Dr Helen Martin

  8. Susan
    April 16, 2009 | 2:13 pm

    I bet they got a few letters from some overly protective parents. People need to open up more and stop crying about content that’s really not offensive at all. Amazon should muster some guts and reverse this policy.

  9. Tim
    April 16, 2009 | 4:15 pm

    I don’t know if you all have heard about this insane Amazon ban, but maybe some things are worth banning…
    http://www.telegraph.co.uk/scienceandtechnology/technology/4611161/Rapelay-virtual-rape-game-banned-by-Amazon.html

  10. Tony
    April 17, 2009 | 8:37 pm

    Nice post about Amazon, but the link that Tim put up is pretty disgusting.
    I consider myself pretty open minded, but that game is just sick!

    • Crystal
      April 20, 2009 | 2:59 pm

      Hi Tony, Glad you liked it, and yeahhhh I almost didn’t approve Tim’s comment because of the link content, but two things: I couldn’t take out the link without losing his very good point, and if I deleted his whole comment we would have all lost out on his very good point: Some things DO have to be censored by Amazon, just not everything…though likely never with a global keyword-based wipe out

  11. Jerry
    April 21, 2009 | 1:27 pm

    You hit the nail on the head. These big companies don’t care about anyones values. They would just like to increase the bottom line.

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